It was a riverboat cruise, and we were in a different city every day, for 2 and a half weeks. . I have done everything they asked and still no refund. My response was that there was no way I understood how they could treat customers this way nor how they could remain in business. To create your TripTogether account, simply enter your name and email address, and then choose a password. I have to add that to this point all calls were answered quickly and I received polite, friendly and concerned service.
To review the TripAdvisor Forums Posting Guidelines, please follow this link: Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. The emails all have pictures of girls and saying download more pictures for free. When traveling and having plenty of extreme conditions, the personality is seen better. We simple expected Viking to be doing business with an insurance company as reputable as they try to be. Btw the trip was in 2015 and we are still expecting the cheque today. Now that I see all of your reviews, I changed my mind but I still thinking about the 3 emails he sent to me without reading them.
My doctor completed the document and it was overnighted to Trip Mate. One of the big minuses of Triptogether for me - you need to buy credits to chat. Unfortunately there is no complaint system or rating system in place that really makes you avoid their service, but please, avoid if possible. Reserve appeared to be set aside. I called Trip Mate the end of December to find the status of the check. In mid-September, I fell and had multiple fractures in the bones of my foot and torn ligaments. This was one of the easiest insurance claims experiences I ever had.
The website serves to find mates for traveling. Site Description, ease of use The main page of the website gives brief information about the service. Clients can send a few free messages, but it is necessary to buy credits for reading the answer. Although their site says their goal is to settle claims within 30 days, it has now been almost 6 months since they received my claim. What could be their possible reason? The last representative I spoke with was very pleasant and efficient.
I've been traveling in countries with little infrastructure. That was the first time I read the reviews online regarding Trip Mate and Was very concerned having read all the negative reviews and was ready to go to war with Viking Cruises and Trip Mate. I collected images and names of 20 accounts of one lady, who I suspect is a company employee drumming up business. Not necessarily life partners, but definitely ones, who have this intimate and unforgettable taste of a trip they had together. One credit costs from 15 up to 60 cents depending on the offer. I had to wait over 30 days for St.
Grab Premium Membership to get more attention! As of today, we have more than 1 million travelers listed on the site and more than 20,000 travel plans… and more coming in each hour! Do not buy insurance from these people! It means that the service supports diversity. Trip Mate advised that once I receive an explanation of benefits from my primary insurance policy that they would then finalize the medical portion claim. I have never seen anything like this. My experience, and those expressed by others in the reviews, should be a cautionary tale to anyone contemplating purchasing a policy from this company. Just before our departure date my mother became ill and passed away.
The customer service person told me that one was attached to the original email which was not true. It wouldn't have happened if I didn't browse the triptogether. You can skip any step of the registration. Then information was requested from my travel supplier again. We submitted our claim to Trip Mate who has stalled, requested additional information, denied, reopened and stalled some more.
It is true that you can never get through to a customer service agent, and must always schedule a callback. Happiness is stronger when doubled. More about my trip you can find in my blog; This was my biggest fear and after asking my friends, cousin, mere acquaintances, and just about anyone, really, to join me, I realized that nobody else was at a stage in their lives to travel long-term. At this point, I am waiting for reimbursement of a nearly 10K hospital bill that I was required to pay up front. I checked on my credit card and closed it straight away. This is such a misappropriation of my money and a blatantly dishonest practice.
I will update this review after the outcome. There is a chance to write emails, have a live chat and video chat as well. A friend helped me translate to get a written note on company marked paper by the tech. Due to weather we had delays then were stuck in the wrong country for 3 days. Call after call, phone cut-offs, vague blather from representatives. She actually took the time to look at the claim. Long story, to make it short, I did looked up and sign my self to this website by find someone I thought he might be there.
Taking a family trip soon — will be buying for all. Claims — Trip Mate Trip Mate Claims With Trip Mate, rest assured that you will receive the best service possible. I cannot explain all the negative reviews but felt compelled to share my own experience. I am very relieved that I will be repaid for this large medical bill. Filed my claim weeks before I was scheduled out. Completely useless and horrible company! You are free to choose anyone.