They stated that my order was not posted but could not be cancelled both over phone and on chat but could not give a reason why not. They had the audacity to try and tell me they couldn't locate my dress again. The clothes are cheap and I got my dress in the wrong size. I contacted them for the difference and they refused. I purchased a dress that was well over 200. I told them I was going to return the dress anyway so whats the point of sending it to me. As the line of shops in that chain grew, Hayne adopted the name Urban Outfitters and later went into the wholesale clothing business, which eventually led to the creation of a new Free People, the company behind the site.
It turned out that money was taken twice from my card. The video highlights the approach that many of the website's customers use when getting ready every day. You should see a page that lists all the items in your shopping bag, including the size, color, and quantity of each product. If you like to express yourself through your clothes, try freepeople. So I call customer service where they say I'll get a pair back, so long as I return my broken pair. Does Free People Do Black Friday? I have done absolutely nothing unprofessional, wrong, or otherwise--somehow their faulty system simply blocked me, and when trying to get a reason from their customer service, I was repeatedly told they had no access to any explanations and to wait 3 days for an email response from them. Roughly in a week I got it delivered.
After a week on the phone to Australia post i realised that free people were just lying so that they wouldn't have to give me a refund. Click on the plus sign, enter your code in the box that appears and wait for the site to update. Meanwhile I was working a 6 day week and had no time to post the massive box of wrong clothes back. I am a well- heeled shopper and have never ever encountered such vile customer service. How insanely unprofessional and unacceptable, for this company to treat a loyal and years-long customer, who has never done anything but spend thousands on their merchandise and always paid in full without incident, this way. Cosmetics available through the site include lipstick, eye shadow, mascara and other everyday products that you might like.
I order online almost daily and have never encountered worse service. Since I originally ordered them on a temporary sale, the cost of the same items are now almost double my refund, and I have to pay for return shipping. It took almost two months for. I never leave bad reviews but this is the worst customer service i've ever recieved. For people who may not realize, this company--Free People--is owned by the same people who own Urban Outfitters and Anthropologie.
I ordered a dress on sale almost three months ago to be delivered to Sydney Australia. I emailed the customer services and the rep excused and promised money back. Pick Free People Promo Codes to maximize your savings. I ordered a size small but the. Customer Service apologised and promised to send an expedite gift card by Express Mail to arrive within 2 days. Want to save more at freepeople.
I ordered a pair of boots in November that were supposed to arrive around Christmas. I have had to contact them 6 times, that's right 6 separate phone calls, placed on hold each time of course, about the non-delivery of one single item. I called to try to get them to pay, to which they offered after lots of insisting an amount that would barely even cover the costs to ship the return package out, let alone the taxes. Please stay away from these companies and especially from doing any online ordering with these companies. Be very aware, much better online options out there. Free People is one of the few boutique sites to launch a line for vegans. Get the best Free People coupons! For more savings, check out our.
They seem to be a serious company, so why do they make so terrible mistakes? Fashion can be a way to show your personality and the way you like to live. They said they were sorry and offered me a free. By far my worst online ordering experience for any online purchase. Cash Back Rating Click the stars to rate your cash back experience at Free People. I ordered two tops on the website during the Labor Day Sale, but then mailed them back for an exchange. I sent an email with my correspondence with Australia post and they finally replied back saying that I would recieve my refund in 2-3 business days.
After 7 business days had passed I was obviously upset and sent a follow up email asking for a correct estimate of how long my refund would realistically take. It's clear now that the prerequisite for working in their customer service department is to be a narcissistic bully. Will not be ordering from here again ever. There is much variety to choose from beyond clothing, including accessories, intimates and items for your home and beauty. Shannon 3297, the supposedly supervisor of.
You can also view links to the company's own blog, find out about future sales and markdowns and see info on upcoming contests. I have experienced too many extreme problems that should not happen with an established company like this. Those images can help you put different outfits together in new ways. After 5 days it hasnt even shipped. They told me that they dress was never delivered to the correct address. Though most customers now shop the website to find the items they want, Free People actually opened as a small boutique in West Philadelphia in the 1970s.
Two of the reps could not even send the attached smart label for return correctly. I don't know if it was an honest mistake that they made with my exchanged items, but I am going to think twice about ordering again from their website even though I do like their clothes. I will never order from them again, I don't want to go through the same. And, for those who love Free People, you can connect with like minded people from around the world with Free People's online community. The right side of the page will show your order summary and the cost of your order.